Internetcasino Help Center — All your questions answered in one place
From opening an account to withdrawing your winnings, you'll find easy step-by-step guides for everything right here. Our support team is available 24 hours a day.
What can we help you with?
Find what you need by browsing the categories below
Account
Registration, Login & Profile
Deposit
Deposits & Payment Methods
Withdrawal
Withdrawal Rules & Processing Times
Betting
Betting Rules & Odds
Bonus
Offers & Rewards
Security
Password & Account Security
Getting Started Guide for New Users
New to internetcasino? No worries — everything you need is laid out step by step below
1
Create Account
Head to the registration page, enter your mobile number and a password, and your account will be ready in just 2 minutes.
2
Verify
Verify your account using the OTP sent to your mobile. Complete KYC with your NID or passport.
3
Deposit Funds
Deposit from as little as ৳200 via bKash, Nagad, or Rocket. Funds arrive within 3–5 minutes.
4
Start Playing
Bet on cricket, football, or any sport you like. Winnings are sent directly to your mobile.
Detailed Support
Browse by category to find answers to your questions
All you need to open an account is an active Bangladeshi mobile number and a password. Registration is completely free and takes just 2–3 minutes. When you're ready to withdraw, you'll need to complete KYC verification by uploading a photo of your NID or passport.
On the login page, click the "Forgot your password?" button. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes under 2 minutes.
No. internetcasino's policy allows each person to hold only one account. If multiple accounts are detected, all of them may be closed and any balances forfeited. Please stick to a single
account.
If your account is suspended, contact us immediately via Live Chat or email. Suspensions are usually due to incomplete KYC or flagged activity. Our support team will review the situation and resolve it promptly.
Go to the deposit page and select bKash. Send the exact amount to the bKash number we provide, then submit the form with your transaction ID. Your balance will be credited within 3–5 minutes. Minimum deposit is ৳200.
Mobile banking withdrawals (bKash/Nagad/Rocket) are usually completed within 5–15 minutes. Bank transfers may take 1–2 business days. Completing your KYC verification helps speed up the process.
Wait 10 minutes first. If the issue persists, contact us via live chat with your bKash/Nagad transaction ID and a screenshot. Our team will resolve it within 24 hours.
Standard accounts can withdraw up to ৳50,000 per day and ৳5,00,000 per month. VIP members have higher limits. Contact support for details.
Odds are a number that tells you how much you stand to win if your bet comes through. For example, odds of 2.50 mean a ৳100 bet returns ৳250 (including your original ৳100 stake). The higher the odds, the greater the risk — but also the greater the reward.
Yes, live betting on internetcasino works seamlessly on both Android and iOS. You can view real-time odds and place bets via mobile browser or app. A faster internet connection will give you a smoother live betting experience.
Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be automatically refunded. If the Cash Out feature is available, you can partially or fully cash out your bet within the designated window.
Open a new account and make your first deposit to automatically receive a 100% welcome bonus of up to ৳5,000. Your first deposit must be made within 7 days of registration to qualify.
No, bonus funds cannot be withdrawn until the wagering requirement is met. You typically need to wager 10x the bonus amount. Full terms for each bonus are listed on the rewards page.
Share your referral link with a friend. When they sign up at internetcasino and make their first deposit, you'll earn a bonus. The more friends you refer, the more rewards you receive.
Payment Methods — At a Glance
Processing times, limits, and everything else — all in one place
Method
Deposit Limits
Deposit Time
Withdrawal Time
Status
bKash
৳200 – ৳30,000
3–5 Minutes
5–15 Minutes
Active
Nagad
৳200 – ৳25,000
3–5 Minutes
5–15 Minutes
Active
Rocket
৳200 – ৳20,000
3–10 minutes
10–20 minutes
Active
Bank Transfer
৳1,000 – ৳2,00,000
1–3 Hours
1–2 business days
Slow
Is internetcasino safe to use?
This is a common question, especially for those new to online betting platforms. Simply put — internetcasino is a licensed platform that meets international security standards.
Your personal and financial data is protected with SSL encryption, so no third party can access or steal your information. Enabling two-factor authentication (2FA) adds an extra layer of security to your account.
Internetcasino is fully transparent when it comes to payments. Every deposit and withdrawal is recorded in your account history. There are no hidden charges or extra fees.
Security reminder:
Never share your password or OTP with anyone. internetcasino staff will never ask for your password over the phone or by message. If someone does, it's a scam — report it to us immediately.
Responsible Betting — Keep This in Mind
Internetcasino believes betting should be fun — not stressful. We want you to enjoy yourself, but never bet beyond your means.
Our platform lets you set deposit limits — daily, weekly, or monthly — to help you stay in control. You can also temporarily suspend your account at any time through our Self-Exclusion option.
If betting ever starts to feel like a source of stress, please reach out to our Responsible Gaming Read through the page for detailed guidelines and support options.
More FAQs
The internetcasino Android APK can be downloaded directly from our website. iOS users can install it from the App Store. The site also works fully in a mobile browser — no separate app needed.
There are three ways to reach us: Live Chat on the website (fastest), email at support@internetcasino.app, or a message on our social media pages. Live Chat responses typically come within 2 minutes.
Yes, all internetcasino support is available in Bengali. Our support team is specifically trained to assist Bangladeshi users, so you'll always get a response in Bengali — no language barriers.
Most transaction issues are resolved within 24 hours. More complex cases may take up to 72 hours. Having your transaction ID and screenshots ready when you contact us will speed things up.
Based on your betting and deposit activity, internetcasino automatically upgrades users to VIP tiers. VIP members receive a dedicated account manager, higher withdrawal limits, and exclusive bonuses. See the Rewards page for full details.
